QUALITY ASSESSMENT OF SERVICES PROVIDED BY WATER COMPANY

The analyses of the opinions are one of the most important elements causing the improvement of the safety and dependability of the water supply system. In the thesis the result of research about satisfaction from operation of public water-supply systems by consumers using their services was presented. The research was performed by 225 respondents from the Podkarpacievoivodoship. In the research opinions on price and quality of water, inconveniences caused by lack of water supply and satisfaction from services were included. The respondents had no objections to the functioning of Customer Service Office, complaining only about slow or unkind services. The results of the survey show that the respondents positively evaluated the way of ensuring adequate pressure in the network. Most of the recipients had objections to the method of reading water meter, some of them would prefer more frequent meter readings, because so far they benefit from the settlement sums, also some respondents would like to change the readings for the telemetry. Suggestions of the respondents about the improvement of the technical condition of water supply system concern the introduction of testing water in household installations and establishing clear rules of water supply system functioning. Water supply company should regularly improve its services, so that undecided or dissatisfied people in a subsequent study will be satisfied with the quality of services.

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